Our Process

A brief summary:

1. We will establish the protocols of the service, from initial complaints handling and technical requirements, through to reporting (and everything in-between).
2. You shall then review the processes and the terms of the service.
3. Jute medical will then provide you with the service required... Simple!

Specifically, we undertake the following:

Establishing protocols
Jute medical will establish protocols for the whole processes, from the initial complaint to the final reporting. These protocols will form the blueprint for all subsequent work.

Technical aspects
During the initial protocol development stages we will work together with our customers to understand the unique technical aspects and requirements of the device with the aim of producing the reports you need.

Tailored Reports
Reports can be tailored to meet your exact needs.

Observations and testing
Observations and testing can be performed to your technical specifications.

Regular reporting dates
Jute medical can provide you with monthly or quarterly summary reports alongside detailed individual reports.

Serious adverse event cases
We can quickly respond to serious adverse event cases to ensure your reports and technical files are ready for submission.

Complaints handling
Once you are made aware of the need for our service, forward the details to Jute medical so that we may proceed with our service.

Facilitating international transport and sterilisation services
Due to the nature of international biological transport regulations, used medical devices will require sterilisation before international transport, Jute medical can provide you with a UK based sterilisation service.